FAQ
We’re here to make the process as smooth and transparent as possible.
Below you’ll find answers to the most common questions about custom wheelchair builds, conversions, shipping, pricing, and more.
If you still have questions, contact us here — we’re happy to help.
1 - Seat heigh from floor? (including any internal cushion)?
21 inches (53 cm) from the ground to seat pan. Add 4 inches (10 cm) for cushion.
2 - Weight?
400 lbs (181 kg).
3 - Maximum degrees of terrain angle incline that chair can ascend and descend?
It may be adjusted between 30° to 35°.
4 - Maximum curb/stair height chair will climb without hitting bottom of chair?
6 inches (15 cm) before scraping bottom of chair.
5 - Maximum speed on hard flat surface?
6.5 mph (10 km/h).
6 - Arm width field adjustable?
It may be, but would have to adjust backrest width.
7 - Arm height field adjustable?
Yes.
8 - Arm tilt up for side entry?
Yes.
9 - Seat back manually adjustable independent from seat bottom?
Yes, manually for set adjustments, it also has power recline.
10 - 18x18 inches (45x45 cm) seat available?
Yes.
11 - Maximum degrees of seat bottom tilt back angle for going downhill?
50° before chair lock out or slow down mode.
12 - Are both types (single & double) of foot rests field adjustable up and down?
Yes.
13 - Type of braking?
Electric brake.
14 - Do yellow handles disconnect motors & brakes for emergency pushing?
Yes, it’s the motors release into neutral.
15 - Battery charge fully automatic?
Yes, just plug it in and when fully charged it will stop charging automatically.
16 - Four tie-down points?
Yes.
17 - Delivery options?
If you live in U.S. we can personally deliver the chair or it can be shipped by a shipping company of your choice.
